Terms of Service

Effective date: 2026-11-14 · Last updated: 2026-11-07

These terms govern use of the PinSay feedback widget (<pinsay-feedback>), the PinSay dashboard, the PinSay browser extension, and the PinSay CLI, whether you use the hosted service at pinsay.dev or a self-hosted installation your organization runs. For how we handle data, see the Privacy Policy.

These terms are an agreement between you and PinSay, LLC, a Delaware limited liability company in the United States ("PinSay", "we", "us", "our"), which operates the hosted service and sells PinSay subscriptions. If you use a self-hosted installation, the organization that runs it operates that installation. Company details and our registered agent address are in section 14.

1.Acceptance & eligibility

By creating an account, installing the widget, using the browser extension, or otherwise accessing the service, you agree to these terms on behalf of yourself and, if applicable, the organization you represent. You must be legally able to enter into a binding agreement to use the service.

2.Service description

PinSay is a software-as-a-service feedback and annotation tool: a browser widget and extension let people click an element on a running web app and leave a comment; a dashboard organizes those comments by project, environment, and status; and a CLI/skill lets a developer apply the requested change to the real source code using an AI coding tool of their choice. PinSay does not include or operate an AI coding tool itself.

3.Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activity under your account. Notify us promptly if you suspect unauthorized use. Workspace administrators are responsible for who they invite and what roles they grant.

4.Acceptable use

You agree not to:

• use the service to collect data you are not authorized to collect from the people using your product;
• attempt to bypass workspace isolation, rate limits, or authentication;
• reverse-engineer, resell, or white-label the hosted service without a separate agreement;
• use the service to submit unlawful, infringing, or malicious content.

5.Intellectual property

PinSay (the software, branding, and hosted infrastructure) is owned by PinSay, LLC and its licensors. You retain ownership of the comments, screenshots, and other content you submit through the service ("your content"). You grant us a license to store, process, and display your content solely to operate the service for you and your workspace.

6.Data processing

How we collect, store, and retain data — including data residency (Oracle Cloud, Riyadh region), retention periods, subprocessors, and your rights — is described in the Privacy Policy, which is incorporated into these terms by reference.

7.Availability & SLA

We aim to keep the hosted service available and responsive, but it is provided on a best-effort basis with no uptime guarantee or formal SLA at this time. Planned maintenance and incidents may cause temporary unavailability. Self-hosted installations are entirely your organization's responsibility to keep available.

8.Limitation of liability

To the maximum extent permitted by applicable law, PinSay is provided "as is" without warranties of any kind, and the operator's total liability arising from your use of the service is limited.

9.Indemnification

You agree to indemnify the operator against claims arising from your misuse of the service or your violation of these terms or applicable law.

10.Termination

Either party may stop using/offering the service at any time. We may suspend or terminate an account for a material breach of these terms, including abusive or unlawful use. On termination, your workspace data is handled per the deletion semantics in the Privacy Policy.

11.Subscriptions, payments & refunds

Paid plans are subscriptions billed monthly, every 3 months or yearly, as shown on the pricing page. They are sold by PinSay, LLC. Payments are processed by Stripe, our payment processor, which handles checkout, card payments, invoices and receipts for us; PinSay, LLC is the seller named on those invoices and receipts. If a purchase is instead made through Lemon Squeezy, Lemon Squeezy acts as the Merchant of Record for that purchase: it is the seller on that purchase's invoice and handles its sales tax.

Paid plans may start with a free trial that needs no card. At the end of the trial, add a payment method to keep the plan, or carry on with the Free plan.

You can cancel at any time from your workspace's billing settings. When you cancel, you get a prorated refund for the days you haven't used; payment gateway processing fees are not refunded. See also the pricing FAQ.

12.Governing law & disputes

These terms, and any dispute arising from them or your use of the service, are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Any such dispute is subject to the exclusive jurisdiction of the state and federal courts located in Delaware. Nothing in this section removes any protection you have under the mandatory consumer-protection laws of the country where you live.

13.Changes to these terms

If these terms change, the updated version will be published at this same URL with a new effective date.

14.Contact & company details

Questions about these terms: support@pinsay.dev

The address above is the registered office of our registered agent in Delaware. It is not where PinSay's servers are or where your data is stored (see the Privacy Policy), and it is not an office for visits: please write to support@pinsay.dev.

This is not legal advice; see the Privacy Policy's closing note on scheduled legal review and DPA availability.