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Platform assistant (operators)

For PinSay's operators: ask across workspaces about plans, activity, AI use and adoption, and prepare a pause or resume of one workspace.

Who can use it

Signed-in super admins in a normal operator session. Workspace owners, co-admins, stakeholders, API-key sessions and impersonation sessions cannot. Open Platform assistant in the sidebar.

Scope

Every conversation shows its scope: All workspaces, or up to 5 workspaces you choose. Changing the scope starts a new chat. The scope never follows a workspace you were last in.

What it can answer

  • The workspace directory: state, paused or scheduled for deletion, and counts of projects, comments and members.
  • Plans and what each workspace's plan includes.
  • Comment volume and activation by workspace, project, status and date.
  • AI use: which features are on, their provider and model, and the questions and actions used this month.

Answers state the scope, filters and UTC period. “Pending” means Ready. The assistant does not answer who wrote a comment or show individual comments.

The only actions

It can prepare pause one workspace or resume one workspace. Nothing else.

  1. A confirmation card names the workspace, the current and resulting state, and the side effects.
  2. You confirm or cancel. A message in the chat is never a confirmation.
  3. The card expires after 5 minutes and covers one workspace and one action.
  4. An operator pause cannot be lifted by the workspace admin. Resuming a workspace that is scheduled for deletion reschedules the deletion under the existing minimum-24-hour rule, and the card says so.

What is never sent

Only the question and the minimum platform metadata (workspace names, plans, counts and dates) go to the AI provider. These are never fetched or sent, even if you ask: comment and reply text or titles, private comments, screenshots, recordings and files, page URLs and selectors, custom-field values, AI rules, member names and e-mail addresses, tokens and keys, payment details, operator notes, audit payloads and customer exports.

Pasted customer data, such as e-mail addresses, exports and tables, is refused. Edit the question and ask again.

Limits and settings

By default 100 questions a month, 5 a minute and 20 actions a month; change them in Settings → AI limits. The assistant's own on/off switch, provider and model are in Settings → AI, separate from translation and the workspace assistant. The default is Anthropic with Claude Haiku. Opening the page never calls a provider.

Audit and conversations

Every question and action is recorded for audit as metadata only: who, the scope, the action, the outcome and usage counts, never the text. The conversation is cleared on New chat, scope change and sign-out, and is never saved.